Help Center

Getting Started

Install Filemonk

Install Filemonk on your Shopify store and never lose a sale ever again

How to create your first back in stock notification?

Learn how to create your first back in stock notification in 3 simple steps

Will my customers get notified automatically when my products are back in stock?

Learn more about how we send back in stock Email notifications to your customers

Does the 'Email Me When Available' button work with product variants?

Learn more about how the 'Email Me When Available' button works with different product variants

Can I configure the app on an unpublished theme?

Learn more about how to setup Filemonk with your store's theme

Design

How to add the Notify me when Available button on collection pages?

Learn more about how to add Filemonk's button on your collection pages

How to customize the 'Email Me When Available' button and Sign-Up form?

Learn more about how to customize or design your own 'Email Me When Available' button and Sign-up form

How to customize the email template?

Learn more about how to customize or design your own Email Template

How to change the ‘from’ email address and name?

Learn more about how to change your 'reply-to' address and 'from name' that your customers view in the back in stock emails they receive

Email Delivery

Why should you set a minimum stock threshold to send back in stock emails to customers?

Learn more about why you should set up a minimum stock threshold on our app for your store

How to set a minimum stock threshold to send back in stock emails to customers?

Learn more about how to set up a minimum stock threshold on our app for your store

When are customer notification emails sent?

Learn more about when we send automatic back in stock notifications to your customers

How do I disable the back in stock notifications?

Learn more about how to disable back in stock notifications we send automatically to your customers when products are restocked

How much time does it take for a customer to receive a back in stock notification?

Learn more about the time it takes for our app to send back in stock notifications to your customers

Will customer emails be sent if a product is set to 'Continue selling when out of stock'?

Learn more about what the app does for products set to 'Continue selling when out of stock'

Will customer notifications be sent for products set to 'Don't track inventory'?

Learn more about what the app does for products set to 'Don't track inventory'

If a product or variant is renamed will customers still be notified?

Learn more about how back in stock notifications are sent for products or variants that are renamed

Reports

How to view the out of stock products that have been requested?

Learn more about how to view reports on the out of stock products that your customers have requested